Sea Harbour Seafood Restaurant

I will start by saying my partner and I love the food there. It’s authentic and great quality. Get there early for dim sum to get their congee. Our beef with the place (this time at least) is the hostess. We understand it’s Jan 1st and that there is a long wait. We have no problem waiting patiently. When it was close to our turn, the hostess announced to the waiting guests to get ordering menu so that it would expedite the dining process. Of course I went to get one. Then less than 2 min in, our number was called so of course we go check in at the front desk. There were a small line so I waited for my turn without hounding the hostess on a stressful busy day for her which took less a min to clear the line. But then she blames us for taking a long time to get to her and she’s been calling us even though she literally just announced our number total about few minutes at this point. I explained to her no you just called and when I tried to get her attention before the line cleared she didn’t respond. But she continued to blame us while taking us to our seat. I’ve spoken to the supposed “manager” she was nice and apologized but didn’t check in on the hostess at all. I understand it was hectic for New Year’s Day and we wanted to courteous by not just get in her face the second our number is called. But it was very inappropriate the way she treated us. The weird part is that the couple after us (a non-Asian couple) was treated in a completely different tone. Then another after them. I was speaking in mostly Mandarin and my partner doesn’t so I explained to her what the hostess was saying to us after we sat down and she was surprised because it felt that we didn’t waste a second as soon as we were called. I guess if the future we just have to be aggressive and be in her face to make sure we don’t waste mere seconds of the hostess time then blame her for wasting ours. The service otherwise was standard dim sum place but because of the first encounter, we didn’t enjoy the experience. Edit: seems like this is an ongoing issue with the hostess. She is infamous being prejudice with Asians and treat non Asians differently. We are going to stop going there now since the management isn’t doing something about that.

Decent dim sum place in the area, come here early on the weekends or else you’ll have to deal with a long wait. Parking lot gets full quickly, but there’s street parking available. Didn’t have any carts coming by, seemed to be an order-off-the-menu type setup. The food overall was pretty good with many traditional but well executed choices. Service was slow and they never came back after our food came out. Prices were about expected.

Never come here without any respect for guests' time. When we came, the girl at the front desk told us that we needed to wait for 40 minutes. When we came back on time, the woman actually told us that she didn't know when she would be free. The attitude was unreasonable and disrespectful. He didn't respond to us. Maybe we didn't tip the front desk. We were told that if we tipped her, we wouldn't have to wait. This was the worst receptionist I have ever encountered and I will not waste our time. A call to the restaurant manager resulted in a cold response. I will never go to this kind of restaurant again nor recommend it to my friends. Of course the biggest problem is the quality of their staff.

I will start by saying my partner and I love the food there. It’s authentic and great quality. Get there early for dim sum to get their congee. Our beef with the place (this time at least) is the hostess. We understand it’s Jan 1st and that there is a long wait. We have no problem waiting patiently. When it was close to our turn, the hostess announced to the waiting guests to get ordering menu so that it would expedite the dining process. Of course I went to get one. Then less than 2 min in, our number was called so of course we go check in at the front desk. There were a small line so I waited for my turn without hounding the hostess on a stressful busy day for her which took less a min to clear the line. But then she blames us for taking a long time to get to her and she’s been calling us even though she literally just announced our number total about few minutes at this point. I explained to her no you just called and when I tried to get her attention before the line cleared she didn’t respond. But she continued to blame us while taking us to our seat. I’ve spoken to the supposed “manager” she was nice and apologized but didn’t check in on the hostess at all. I understand it was hectic for New Year’s Day and we wanted to courteous by not just get in her face the second our number is called. But it was very inappropriate the way she treated us. The weird part is that the couple after us (a non-Asian couple) was treated in a completely different tone. Then another after them. I was speaking in mostly Mandarin and my partner doesn’t so I explained to her what the hostess was saying to us after we sat down and she was surprised because it felt that we didn’t waste a second as soon as we were called. I guess if the future we just have to be aggressive and be in her face to make sure we don’t waste mere seconds of the hostess time then blame her for wasting ours. The service otherwise was standard dim sum place but because of the first encounter, we didn’t enjoy the experience. Edit: seems like this is an ongoing issue with the hostess. She is infamous being prejudice with Asians and treat non Asians differently. We are going to stop going there now since the management isn’t doing something about that.

Decent dim sum place in the area, come here early on the weekends or else you’ll have to deal with a long wait. Parking lot gets full quickly, but there’s street parking available. Didn’t have any carts coming by, seemed to be an order-off-the-menu type setup. The food overall was pretty good with many traditional but well executed choices. Service was slow and they never came back after our food came out. Prices were about expected.